Overview

At Constellation Marketing LLC, we are committed to providing exceptional marketing services and ensuring client satisfaction. This Return Policy outlines the terms and conditions regarding refunds and cancellations for our services.

Service Agreement Terms

All marketing services provided by Constellation Marketing LLC are delivered under a service agreement. The terms of refunds and cancellations are as follows:

• Service Contracts: Services are provided on a contractual basis with specific deliverables and timelines outlined in the agreement.
• Payment Terms: Payment schedules are established at the beginning of each project and may include upfront deposits and milestone payments.
• Project Scope: Any changes to the project scope may result in adjustments to pricing and timelines.

Refund Policy

Our refund policy is designed to be fair and transparent:

• Initial Consultation: Initial consultation fees are non-refundable once the consultation has been completed.
• Deposit Payments: Deposits paid at the start of a project are non-refundable once work has commenced.
• Completed Work: Payments for completed work or delivered services are non-refundable.
• Partial Refunds: In cases where services have been partially delivered, refunds will be calculated based on the work completed and expenses incurred.
• Service Dissatisfaction: If you are dissatisfied with our services, please contact us immediately so we can work to resolve any issues before considering a refund request.

Cancellation Policy

Clients may cancel services under the following conditions:

• Written Notice: Cancellations must be submitted in writing via email to patricarver@constellationmarketingsq.com.
• Notice Period: A minimum of 14 days' notice is required for cancellation of ongoing services.
• Work in Progress: Clients will be billed for all work completed up to the cancellation date.
• Third-Party Costs: Any third-party costs incurred on behalf of the client (such as advertising spend, software subscriptions, or vendor fees) are non-refundable.

Refund Processing

If a refund is approved:

• Refunds will be processed within 14-30 business days of approval.
• Refunds will be issued to the original payment method used for the transaction.
• Clients will receive written confirmation once the refund has been processed.

Exceptions

The following circumstances may affect refund eligibility:

• Force Majeure: Constellation Marketing LLC is not liable for delays or inability to perform services due to circumstances beyond our control.
• Client Non-Cooperation: If project delays or failures result from client non-cooperation or failure to provide necessary materials, no refund will be issued.
• Breach of Contract: If the client breaches the terms of the service agreement, all payments become non-refundable.